Terms of Service

HeadFirstServices LLC · Last updated: June 2026

These Terms of Service ("Terms") govern your use of the mobile applications operated by HeadFirstServices LLC ("we", "us", or "our"), including VisaStay, PackLite, and any future apps published under the HeadFirstServices LLC or Nomad Suite brand (collectively, "the Apps").

By downloading, installing, or using any of the Apps, you agree to these Terms. If you do not agree, do not use the Apps.

1. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area) to use the Apps. By using the Apps you represent that you meet this requirement. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Accounts

You must create an account to use the Apps. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at privacy@headfirstservices.com if you suspect unauthorised access.

You may not create accounts by automated means or under false pretences. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Free and Pro Tiers

Each app offers a free tier with limited features and a paid Pro tier with full functionality. Feature availability per tier is described within each app and may change over time with reasonable notice.

Free tier limits (e.g. maximum number of active trips or packing lists) are set at our discretion and may be adjusted. We will not retroactively reduce limits in a way that deletes existing data you have already created.

4. Subscriptions and Billing

Pro subscriptions are available as monthly, annual, or lifetime purchases. All purchases are processed by the Apple App Store or Google Play Store and are subject to their respective terms.

Recurring subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal.
Cancellation must be done through your app store account settings (Apple: Settings → [your name] → Subscriptions; Google: Play Store → Subscriptions). Cancelling stops future charges but does not refund the current period.
Refunds are handled by the relevant app store under their refund policies. We do not issue refunds directly.
Lifetime pass grants Pro access for the lifetime of the specific app, not across all apps in the suite unless explicitly stated at time of purchase.
Price changes will be communicated at least 30 days in advance for recurring subscribers.

5. Visa and Travel Information

Important disclaimer: Visa rules, entry requirements, and stay durations change frequently. Information provided by VisaStay is for general guidance only and may not reflect the most current regulations. Always verify entry requirements with the official embassy, consulate, or immigration authority of your destination country before travelling. We are not liable for any consequences arising from reliance on information provided by the Apps.

We maintain visa data on a best-efforts basis. If you identify an error, please use the in-app "Report a visa change" feature.

5A. Tax Information

Important disclaimer: Tax residency information (including any 183-day or similar day-count thresholds shown in the Apps) is for general guidance only. Tax residency rules vary significantly by country — including day-count thresholds, fiscal year definitions, and facts-and-circumstances tests — and we do not guarantee accuracy for any specific jurisdiction. This is not tax advice. Consult a qualified tax professional before relying on this information for any filing or residency decision.

If you identify an error in tax residency information, please use the in-app "Report a tax info change" feature.

6. Packing Recommendations

PackLite's packing suggestions are generated algorithmically based on the information you provide. They are recommendations only. We are not responsible for items left behind, lost, or deemed unsuitable for your trip.

7. Acceptable Use

You agree not to:

Use the Apps for any unlawful purpose or in violation of any applicable law or regulation
Attempt to gain unauthorised access to any part of the Apps, our servers, or any connected systems
Reverse engineer, decompile, or disassemble any part of the Apps
Use the Apps to transmit spam, malware, or harmful code
Scrape, harvest, or systematically extract data from the Apps
Impersonate another person or create accounts for others without their consent
Use the Apps in any way that could damage, disable, or impair our services

8. Intellectual Property

The Apps, including all content, design, code, trademarks, and branding, are owned by HeadFirstServices LLC and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding.

Your data (trips, packing lists, notes, etc.) remains yours. You grant us a limited licence to process it solely for the purpose of providing the service to you.

9. Availability and Changes

We aim to keep the Apps available at all times but do not guarantee uninterrupted access. We may update, modify, or discontinue features with reasonable notice. For material changes that reduce functionality for paid subscribers, we will provide at least 30 days' notice and a pro-rated refund option where applicable.

10. Disclaimers

THE APPS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

We do not warrant that the Apps will be error-free, uninterrupted, or free of viruses or other harmful components.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEADFIRSTSERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APPS.

Our total liability to you for any claim arising from these Terms or your use of the Apps shall not exceed the amount you paid us in the 12 months preceding the claim, or USD $10, whichever is greater.

Some jurisdictions do not allow certain liability exclusions. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless HeadFirstServices LLC, its officers, and employees from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Apps in violation of these Terms or any applicable law.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law provisions. Any dispute arising from these Terms that cannot be resolved informally shall be submitted to binding arbitration in Washington State under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

If you are a consumer in the European Union, you may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Termination

You may stop using the Apps at any time and delete your account via Profile → Delete Account.

We may suspend or terminate your access immediately if you materially breach these Terms, with or without prior notice. Upon termination, your right to use the Apps ceases. Sections 8, 10, 11, 12, and 13 survive termination.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use of the Apps after that date constitutes acceptance of the updated Terms.

16. Contact

HeadFirstServices LLC — Washington State, USA
Email: privacy@headfirstservices.com